Last Updated: 25/06/2026
1. Introduction
Pawsome Companions Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or contact us.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
2. Who We Are
Business Name: Pawsome Companions Ltd
Registered Address: 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
Email Address: info@pawsomecompanions.co.uk
Telephone Number: 01234 900292
If you have any questions regarding this Privacy Policy or how we handle your personal data, please contact us using the details above.
3. Personal Information We Collect
Depending on how you interact with us, we may collect and process the following categories of personal information:
Information You Provide Directly
- Full name
- Email address
- Telephone number
- Postal address
- Pet information relevant to our services
- Information provided through contact forms, enquiries, bookings, or correspondence
Information Collected Automatically
- IP address
- Browser type and version
- Device information
- Website usage data
- Pages visited and time spent on our website
- Cookies and similar tracking technologies
Payment Information
Where payments are processed, payment card information is handled securely by our third-party payment providers. We do not store full payment card details on our systems.
4. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
Contractual Necessity
To provide services you have requested, process bookings, manage customer relationships, and fulfil our contractual obligations.
Consent
Where you have expressly agreed to receive marketing communications or where consent is required for certain cookies or data processing activities.
Legitimate Interests
To operate and improve our business, maintain website security, respond to enquiries, analyse website performance, and provide customer support.
Legal Obligations
Where we are required to process personal data to comply with legal, regulatory, accounting, or tax obligations.
5. How We Use Your Information
We use your personal information to:
- Respond to enquiries and customer service requests
- Provide pet-related services and support
- Manage bookings and appointments
- Process payments and invoices
- Communicate important service updates
- Improve our website and services
- Monitor website performance and security
- Send marketing communications where permitted by law or where consent has been obtained
- Comply with legal and regulatory obligations
6. Marketing Communications
We may send promotional emails, newsletters, or special offers where you have consented to receive them or where permitted by applicable law.
You may unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us directly using the details provided in this policy
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Ensure website functionality
- Improve user experience
- Analyse website traffic and performance
- Remember user preferences
You can manage cookie preferences through your browser settings or any cookie consent tools available on our website.
8. Sharing Your Personal Information
We may share personal information with trusted third parties where necessary, including:
- Payment processing providers
- Website hosting providers
- IT and software service providers
- Email and marketing platforms
- Professional advisers such as accountants or legal advisers
- Government authorities, regulators, or law enforcement agencies where required by law
We only share information necessary for the relevant purpose and require third parties to protect your information appropriately.
9. International Transfers
Where personal data is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:
- UK-approved International Data Transfer Agreements (IDTAs)
- UK adequacy regulations
- Other legally recognised safeguards under UK GDPR
10. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.
Retention periods may vary depending on the type of information and legal obligations. When personal data is no longer required, it will be securely deleted, anonymised, or destroyed.
11. Data Security
We implement appropriate technical and organisational measures to protect personal information against:
- Unauthorised access
- Accidental loss
- Alteration
- Disclosure
- Destruction
While we strive to protect your information, no internet transmission or storage system can be guaranteed as completely secure.
12. Your Data Protection Rights
Under UK GDPR, you have the right to:
Right of Access
Request a copy of the personal information we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete information.
Right to Erasure
Request deletion of your personal data in certain circumstances.
Right to Restrict Processing
Request that we limit how we use your information in certain situations.
Right to Data Portability
Request transfer of your personal data to another organisation where applicable.
Right to Object
Object to processing based on legitimate interests or direct marketing activities.
Rights Relating to Automated Decision-Making
Request human review of decisions made solely by automated means where applicable.
To exercise any of these rights, please contact us using the details provided in Section 2.
13. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children without appropriate parental consent.
14. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can attempt to resolve the matter.
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or services.
Any updates will be posted on this page with the revised “Last Updated” date.
16. Contact Us
For any questions about this Privacy Policy or our data protection practices, please contact:
Pawsome Companions Ltd
Address: 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
Email: info@pawsomecompanions.co.uk
Telephone: 01234 900292