Welcome to Pawsome Companions Ltd. By placing an order through our website, you agree to the terms outlined in this Shop Policy. We are committed to providing high-quality pet products and a safe, secure shopping experience for customers across the United Kingdom.
1. About Us
Pawsome Companions Ltd is a UK-based online retailer specialising in pet supplies, accessories, toys, grooming products, and pet essentials.
For customer support, please contact:
📧 info@pawsomecompanions.co.uk
📞 +44 (0)1234 900292
2. Orders & Order Acceptance
- All orders are subject to availability and confirmation of payment.
- You will receive an order confirmation email once your purchase has been successfully placed.
- We reserve the right to cancel or refuse any order if there is an issue with stock, pricing errors, or suspected fraudulent activity.
- If your order is cancelled after payment, a full refund will be issued.
3. Pricing & Payment
- All prices are listed in GBP (£).
- Prices include VAT where applicable.
- Payment must be made in full before your order is processed.
- We accept major debit/credit cards and secure online payment methods.
We use secure payment gateways to protect your financial information.
4. Shipping Policy
We offer reliable UK shipping services:
✔ Standard Delivery: 2–4 business days
✔ Express Delivery: 1–2 business days
✔ Free UK delivery on qualifying orders
Delivery times may vary during peak seasons or public holidays. Full details can be found on our Shipping Policy page.
5. Returns & Refunds
We offer a 30-day return policy in addition to your 14-day statutory right to cancel under UK consumer law.
To qualify for a return:
- Items must be unused and in original packaging
- Proof of purchase is required
Non-returnable items include opened pet food, used grooming products, and personalised items unless faulty.
Refunds are processed within 5–7 business days after inspection of returned goods.
For full details, please see our Returns Policy.
6. Product Information & Accuracy
We aim to ensure all product descriptions, images, and prices are accurate. However:
- Colours may vary slightly due to screen settings.
- Packaging may occasionally differ from images shown.
- We reserve the right to correct errors or update product information without prior notice.
7. Pet Safety Disclaimer
All products sold by Pawsome Companions Ltd are intended for pet use only.
- Always supervise pets when using toys or accessories.
- Ensure products are suitable for your pet’s size and breed.
- Discontinue use if the product becomes damaged.
We are not liable for misuse of products.
8. Privacy & Data Protection
We are committed to protecting your personal data in accordance with the UK GDPR and Data Protection Act 2018.
Your information is used solely for:
- Processing orders
- Customer service
- Improving your shopping experience
We do not sell or share your personal information with third parties for marketing purposes.
9. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect or consequential losses.
- Our liability is limited to the value of the goods purchased.
Nothing in this policy limits your statutory rights under UK consumer law.
10. Changes to This Shop Policy
We reserve the right to update or modify this policy at any time. Changes will be posted on this page with an updated revision date.
11. Contact Information
If you have any questions about our Shop Policy, please contact:
Pawsome Companions Ltd (UK)
📧 info@pawsomecompanions.co.uk
📞 +44 (0)1234 900292