Last Updated: 25/06/2026
1. Introduction
Welcome to the Pawsome Companions Ltd website (“Website”).
These Terms of Use govern your access to and use of this Website and any services, products, subscriptions, content, or features provided through it.
By accessing or using this Website, creating an account, placing an order, subscribing to a service, or otherwise interacting with us online, you confirm that you have read, understood, and agree to be bound by these Terms of Use.
If you do not agree with these Terms, you must not use this Website.
2. Company Information
This Website is operated by:
Pawsome Companions Ltd
Company Registration Number: 15644129
Registered Office Address: 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
Trading Address (if different): 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
Email Address: info@pawsomecompanions.co.uk
Telephone Number: 01234 900292
VAT Registration Number: TBC
Throughout these Terms, references to “we”, “our”, and “us” refer to Pawsome Companions Ltd.
3. Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts to purchase products, subscribe to services, or create an account on this Website.
By using the Website, you confirm that you meet these requirements.
4. Acceptable Use Policy (AUP)
You agree to use this Website lawfully, responsibly, and in accordance with these Terms.
You must not:
- Access or attempt to access restricted areas without permission.
- Circumvent Website security measures.
- Introduce viruses, malware, ransomware, spyware, or other harmful software.
- Conduct denial-of-service attacks.
- Scrape, harvest, extract, or copy Website data using automated means without our prior written consent.
- Use bots or automated tools to access Website content except where expressly permitted.
- Upload, transmit, or distribute unlawful, defamatory, offensive, threatening, discriminatory, or obscene content.
- Infringe intellectual property rights.
- Misrepresent your identity or affiliation.
- Use the Website in any manner that could damage, disable, overburden, or impair our systems.
We reserve the right to suspend, restrict, or permanently terminate access where we reasonably believe these Terms have been breached.
5. User Accounts
Where account registration is available, you are responsible for:
- Maintaining the confidentiality of login credentials.
- Restricting access to your account.
- Ensuring information provided remains accurate and up to date.
You must notify us immediately if you suspect unauthorised access to your account.
We reserve the right to suspend or close accounts that breach these Terms.
6. Intellectual Property Rights
All intellectual property rights in this Website are owned by, licensed to, or controlled by Pawsome Companions Ltd.
This includes:
- Website design and layout
- Text and written content
- Logos and branding
- Graphics and photographs
- Videos and multimedia content
- Databases
- Source code and software
All rights are reserved.
Permitted Use
You may:
- Access and view Website content for personal, non-commercial use.
- Print or download limited extracts for personal reference.
Prohibited Use
You must not:
- Copy, reproduce, modify, republish, distribute, sell, license, or commercially exploit Website content.
- Remove copyright notices or proprietary markings.
- Create derivative works based on Website content.
Without our prior written permission.
7. Products and Services
Descriptions of products and services are provided for informational purposes only.
We make reasonable efforts to ensure information is accurate, but we do not guarantee that descriptions, pricing, availability, images, or specifications will always be error-free.
We reserve the right to:
- Correct errors and inaccuracies.
- Withdraw products or services.
- Refuse orders where necessary.
- Limit quantities available for purchase.
8. Orders and Payments
Where products or services are purchased through the Website:
- Orders are subject to acceptance by us.
- Payment must be received before goods or services are supplied unless otherwise agreed.
- Prices displayed include VAT where required by law unless stated otherwise.
- Delivery times are estimates only unless specifically guaranteed.
A legally binding contract is formed only when we confirm acceptance of your order.
9. Subscription Services and Auto-Renewals
Where we offer recurring memberships, subscriptions, service plans, or automatic renewals, the following information will be clearly displayed before purchase.
Subscription Details
We will provide:
- The subscription period.
- Renewal frequency.
- Amount payable.
- Billing schedule.
- Any minimum commitment period.
- Applicable cancellation rights.
Automatic Renewal
Where subscriptions renew automatically:
- Renewal dates will be disclosed before purchase.
- Charges will be taken automatically using the payment method provided.
- Reminder notices may be sent where required by law.
Cancellation Rights
Unless otherwise stated, you may cancel recurring subscriptions by:
- Logging into your account; or
- Contacting our customer support team.
Cancellation requests will take effect in accordance with the terms presented at checkout.
Price Changes
If subscription pricing changes:
- We will provide reasonable advance notice.
- You may cancel before the new pricing takes effect where legally required.
10. Consumer Rights
Nothing in these Terms affects your statutory rights under:
- Consumer Rights Act 2015
- Consumer Contracts Regulations 2013
- Digital Markets, Competition and Consumers Act
- Other applicable consumer protection laws
Where applicable, consumers may have rights relating to refunds, cancellations, repairs, replacements, or service quality.
11. Website Availability
We aim to keep the Website available at all times but do not guarantee uninterrupted access.
We may suspend, modify, remove, or discontinue any part of the Website without notice for maintenance, security, legal compliance, or operational reasons.
12. Third-Party Links
The Website may contain links to third-party websites.
We are not responsible for:
- Third-party content.
- Privacy practices.
- Availability of external websites.
- Goods or services supplied by third parties.
Accessing third-party websites is done at your own risk.
13. Liability
Nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Any liability that cannot legally be excluded under English law.
Subject to the above, and to the maximum extent permitted by law, Pawsome Companions Ltd shall not be liable for:
- Indirect or consequential losses.
- Loss of profits, business opportunities, revenue, goodwill, or anticipated savings.
- Data loss.
- Service interruptions.
- Website downtime.
- Errors or omissions in Website content.
- Losses resulting from viruses or malicious software.
Where liability cannot be excluded, our total liability shall be limited to the amount paid by you for the relevant product or service giving rise to the claim.
14. Privacy and Cookies
Your use of this Website is also governed by our:
- Privacy Policy
- Cookie Policy
These policies explain how we collect, use, and protect personal information.
15. Complaints and Dispute Resolution
We aim to resolve complaints fairly and promptly.
If you have a complaint, please contact:
Email: info@pawsomecompanions.co.uk
Telephone: 01234 900292
Address: 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
We will investigate complaints and attempt to resolve disputes informally wherever possible.
Where applicable, disputes may be referred to an Alternative Dispute Resolution (ADR) provider.
16. Governing Law and Jurisdiction
These Terms are governed by and interpreted in accordance with the laws of England and Wales.
Any dispute arising from these Terms, the Website, or any related products or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer resident in Scotland or Northern Ireland, you may also have rights to bring proceedings in your local courts as required by applicable law.
17. Changes to These Terms
We reserve the right to amend these Terms of Use at any time.
Where changes are material, we may notify users by:
- Website notice;
- Email notification;
- Account notification; or
- Other appropriate communication methods.
The latest version will always be published on this Website with an updated revision date.
Continued use of the Website following publication of updated Terms constitutes acceptance of the revised Terms.
18. Contact Information
For questions regarding these Terms of Use, please contact:
Pawsome Companions Ltd
Registered Office: 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
Email: info@pawsomecompanions.co.uk
Telephone: 01234 900292
Company Registration Number: 15644129
VAT Registration Number: TBC